Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 371–380 of 589 reviews (5 star)
Very happy with the course overall. Dickie is an amazing tutor with a lot of experience which helped deliver a more genuine course.
Very thorough, interesting and useful to my job role
Brilliant course, brilliant trainer. Cheers dickie
Excellent course. Excellent trainer. Useful and informative.
Very good course trainer has good level of knowledge and experience and presented the course to a very high standard