Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 331–340 of 626 reviews
I was pleasantly surprised. A very engaging course and made me think about some issues I have had both personally and professionally.
Great course and great instructor with some great stories and experience
Fantastic teacher I took so much from today's course
Found the course very interesting and informative. Perfect length and great instructor
Excellent course would highly recommend to anyone
Very good course well presented by Roy, very knowledgeable