Highways Conflict Management Course reviews

4.9 (625 reviews)
AI summary of reviews

Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.

Experienced trainersPractical techniquesInteractive sessions

Generated from recent reviews; may not reflect every review

Showing 311–320 of 626 reviews

Sort by

I found this course useful.

Jordan I · 10 Sep 2024
Helpful review?YesNo
Report review

Very thorough course, well presented and informal conversations helped me appreciate the bigger picture. 10/10

Elliot W · 09 Sep 2024
Helpful review?YesNo
Report review

I found this course extremely helpful as it is very relevant to my job. My role consists with a lot of cold calling and accessing customer homes, particularly in areas I am not familiar with. The role is very customer based so it is great that I have been made aware of different scenarios/situations.

Darren L · 09 Sep 2024
Helpful review?YesNo
Report review

All QT’s especially customer facing should attend this course

Gary M · 08 Sep 2024
Helpful review?YesNo
Report review

Course was very informative and gave some good tips to deal with conflict in the future. Roy was a good presenter with real experiences to draw from. It would be useful to have some material to take away and use in the future.

Frances O · 06 Sep 2024
Helpful review?YesNo
Report review

Extremely Helpful

Inderjit S · 05 Sep 2024
Helpful review?YesNo
Report review

Great course, will really help me within my job role.

Mark J · 05 Sep 2024
Helpful review?YesNo
Report review

Really informative and productive training

Barry H · 03 Sep 2024
Helpful review?YesNo
Report review

Interesting course

Jack H · 03 Sep 2024
Helpful review?YesNo
Report review

Answered all questions well. Made course interesting

Olly O · 03 Sep 2024
Helpful review?YesNo
Report review