Highways Conflict Management Course reviews

4.9 (625 reviews)
AI summary of reviews

Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.

Experienced trainersPractical techniquesInteractive sessions

Generated from recent reviews; may not reflect every review

Showing 291–300 of 589 reviews (5 star)

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Very interactive and engaging enjoyed

Gary C · 17 Sep 2024
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Brilliant course very interesting and informative. Didn’t feel like we were in a training course at all. Well done Roy. Excellent job.

Russell C · 17 Sep 2024
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A very informative course which in our line of work is useful and beneficial, would recommend the course to all employees of Severn Trent

Steven B · 17 Sep 2024
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Class

Corey D · 10 Sep 2024
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Roy was very good at keeping everybody engaged in the training. I learned a lot and had fun while doing so. He has some great experiences and got everybody feeling comfortable.

Jakob L · 10 Sep 2024
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Great course which has opened my mind as to how I carry out my work going forward. The trainer was excellent!

Callum M · 10 Sep 2024
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Great information, and improve my confidence on conflict management

kieran R · 10 Sep 2024
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Very thorough course, well presented and informal conversations helped me appreciate the bigger picture. 10/10

Elliot W · 09 Sep 2024
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I found this course extremely helpful as it is very relevant to my job. My role consists with a lot of cold calling and accessing customer homes, particularly in areas I am not familiar with. The role is very customer based so it is great that I have been made aware of different scenarios/situations.

Darren L · 09 Sep 2024
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All QT’s especially customer facing should attend this course

Gary M · 08 Sep 2024
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