Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 271–280 of 626 reviews
Was very happy with all training modules undertaken
Mike was great and I enjoyed spending the day on his course.
Brilliant presentation and understanding making people feeling involved what a brilliant guy
Great course, learnt a lot! Definitely keep the course going!