Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 221–230 of 589 reviews (5 star)
Trainer that actually made the course abit of fun aswell as a great understanding of the subjects.
Very good trainer - course was very interactive and enjoyable.
Very good course, trainer was brilliant and very down to earth
Covered everything I expected from the course.
Brilliant course and trainer My favourite course so far Andrew Darch
Mike was very good! Great sense of humour, made the course more engaging.