Highways Conflict Management Course reviews

4.9 (625 reviews)
AI summary of reviews

Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.

Experienced trainersPractical techniquesInteractive sessions

Generated from recent reviews; may not reflect every review

Showing 111–120 of 589 reviews (5 star)

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the trainer gave me more infornation on how to deal with aggressive people when out on site

craig d · 16 Jul 2025
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Good trainer, every insightful and interesting

Jack W · 15 Jul 2025
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Very informative and well delivered

Steve G · 09 Jul 2025
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Mike was brilliant. Enjoyed the course, the content, and the delivery. Very good.

Michael N · 03 Jul 2025
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Great trainer, very usefull overall.

Richard P · 03 Jul 2025
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Mike was great. Really engaging and dynamic trainer. Lots of info and examples.

Paul S · 03 Jul 2025
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Very informative and kept the whole room engaged at all times. Also very approachable and kind.

George G · 03 Jul 2025
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Liked the course

Andrew P · 27 Jun 2025
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Great course would recommend

Ashley C · 27 Jun 2025
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Mike was a great instructor, kept it interesting and relevant

Callum H · 27 Jun 2025
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