RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,278 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

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Excellent course delivery. Understood every bit of the training It was theoretical and practical The trainer (Linsey ward) interacted well. It was fun and engaging. The breaking techniques was well carried out. She also outlined what influences challenging behavior such as life experience(upbringing), Race, culture etc. She spoke about STEPS S-Space T- Touching E-eye contact P- posture S-speech. It was quite engaging.

Oluwatosin A · 20 Jan 2026
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Response: Hi Oluwatosin. Thank you for your feedback. I’m glad to hear that you found the course delivery excellent and that Linsey’s approach made the session engaging and enjoyable. It’s great to know that both the theoretical and practical elements, including the breaking techniques and STEPS framework, supported your understanding of PBS and the factors that can influence people’s behaviour.

Amy Mellor, was very interesting through the course,

Lusa R · 16 Jan 2026
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Amy gave a very informative training session for pbs was very bright a helpful all throughout

Diana C · 16 Jan 2026
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Very good knowledgeable trainer. Trained at a easy pace which was excellent to take everything on board. Good size room.

Julie H · 16 Jan 2026
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Amy was very engaging throughout the course .She spoke clearly and was very informative . Course was enjoyable as a lot of the information came back to me from previous course .

kerry b · 16 Jan 2026
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Response: Hi Kerry. Thank you for your feedback. I’m glad to hear that you found Amy engaging and clear in her delivery, and that the course supported revisiting information from previous training. We hope the session provides ongoing support for your role.

Found the course interesting and very good trainer was made to feel comfortable

Liza H · 16 Jan 2026
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Good information

Andrew B · 16 Jan 2026
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Made the course very comfortable and easy to understand

Kathryn F · 16 Jan 2026
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The course was quite fun and enjoyable and useful if needed

Lorraine B · 16 Jan 2026
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Really enjoyed the course it was put over to us in a manner I understood. Was asked all the way through if I understood what she was teaching us

Carla K · 16 Jan 2026
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