RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,278 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

Generated from recent reviews; may not reflect every review

Showing 321–330 of 3,130 reviews (5 star)

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Great

Sean F · 04 Feb 2026
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Excellent course

Joanne T · 04 Feb 2026
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Enjoy the course and it was helpful

Everton W · 04 Feb 2026
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Course was really helpful and the trainers was vet helpful

Alisha C · 04 Feb 2026
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Very good course and trainers will come in useful for work if needed

Karen S · 04 Feb 2026
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Thoroughly enjoyed this refresher course. The practical side was very relevant to my position. I am now in a better position to support both customers and staff.

Ann-Marie L · 04 Feb 2026
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Response: Hi Ann-Marie. Thank you for your feedback. I’m glad to hear you thoroughly enjoyed the refresher course and found the practical side relevant to your role. It’s great to know you now feel in a better position to offer support when required.

Great refresher course, both ladies made it interesting and easy to follow

Stephanie F · 04 Feb 2026
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I thoroughly enjoyed this course. Lucy, the trainer was excellent in her presentation. It was very relevant to our job role.

Colette S · 04 Feb 2026
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Lucy's presentation and explanation of the course was excellent

Emelda C · 04 Feb 2026
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I really enjoyed the refresher course today I found Lucy very knowledgeable about the course made it interesting and good at demonstrating the breakaway techniques

Chris B · 04 Feb 2026
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Response: Hi Chris. Thank you for your feedback. I’m glad to hear you enjoyed the refresher course and found Lucy’s knowledge and demonstrations of the breakaway techniques engaging and helpful.