Karl was brilliant at putting up with my mischief and explaining concepts which I am unsure about. I have learnt a huge amount and look forward to implementing over the coming weeks. I am also very much looking forward to working with Karl in the new year.
I think it was an excellent training. Although everything was not new to me, It is always good to have a refresh. I also think that the role play are always difficult but very useful. I also think that the training require a high level of English. The understanding of the trainer is not always easy because I am not native English. I do recommend this training for fluent English speaking people.
Hitesh made the days particularly enjoyable and did a great good of reading the room and keeping people engaged. I think he did a good job of making the scenarios as relevant as possible to our working environments, which was hard, given the range! Adding an extra trainer, Chris Gorman, present aslo helped with the group activities - and I particularly found his insight and personal help very useful in addition to Hitesh leading the course.