Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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Showing 31–40 of 117 reviews (5 star)
Great course, I personally found it very knowledgeable
This training is timely and effective in my field of work and l am happy to apply what I have learned
Informative and has made me aware of different things possible to change outcomes of situations
Good refresher on conflict management for all situations where interaction with members of the public is required