Booklet was a waste of resources and wasn't used once during the training, nor has it been used afterwards. I would recommend the course to inexperienced sales advisors, retail workers, people in customer facing roles etc, as I do believe that it is useful, but not for our own job and not for anyone who has had any previous experience working with the public, as it is largely all common sense.
The book handed out was completely pointlessResponse : Hi Eve - we are sorry you didn't find the course or its materials worthwhile. The presentation included in the booklet is what was delivered to you on the day and is meant to be used as a reference point for you after the course. Having looked over the materials we supplied it appears to be packed full of interesting and relevant content relating to communication and sales techniques. I have highlighted your comments to the course organiser, so she may pick this up with you. If there is anything at all you would like us to support you with in future, then we would be happy to help