Effectively communicating and selling to customers Reviews

It was interesting and useful. The content is matching with our job requirement .

I enjoyed the course, it was very informative and will help me in my current position.

Excellent course content and relevancy for all aspects of work and personal relationships

Really useful, and a good size group for engaged training. Will be really good to roll out to other members of the team to boost their confidence in communicating with customers.

excellent :)

Some slides within the presentation were not covered during the training but the reason for this was not explained. Trainer showed genuine understanding of the organisation and approached conflict resolution well.

Booklet was a waste of resources and wasn't used once during the training, nor has it been used afterwards. I would recommend the course to inexperienced sales advisors, retail workers, people in customer facing roles etc, as I do believe that it is useful, but not for our own job and not for anyone who has had any previous experience working with the public, as it is largely all common sense.

The training didn't seem to incorporate what HES advisors actually do on a day to day basis.

The book handed out was completely pointless