Showing 1–10 of 156 reviews (4 star)
Really enjoyed this session, found the trainers engaging and explained each topic clearly. But beware, there is a role playing session... My only real criticism of the session was role play! In the nearly 25 years of working in customer service, I have never found role play to accomplish anything but induce unnecessary stress and anxiety. One can't act how they would in a real situation, it's just embarrassing or uncomfortable. I couldn't concentrate on anything at the start of this session, it was only after role play that I could relax, enjoy the rest of the training and appreciate all that came before in the training.
Great challenging course, very useful for all aspects of frontline coms.
Very good and useful of live sessions on communication with concrete example and straight and fair feed back.
To the point Constructive A good refresher of the basic principles A safe place
There are good practice interviews, and useful tips are given.
Don't engage the media if you have not done this training. So useful and eye opening. Realised had done so many things wrong in the past. I wish I had done this training years back.
The practical nature of the training was very beneficial to me. The feedback from facilitators was valuable without feeling criticised.
Brilliant training. Moved the needle. Would definitely have been good to have been in the studio for real effect on the TV side of things.
Good input for techniques for delivering key messages. Practical exercises to practice skills and being able to watch our interviews back and receive feedback.