Showing 1–10 of 1,682 reviews
Really enjoyed this session, found the trainers engaging and explained each topic clearly. But beware, there is a role playing session... My only real criticism of the session was role play! In the nearly 25 years of working in customer service, I have never found role play to accomplish anything but induce unnecessary stress and anxiety. One can't act how they would in a real situation, it's just embarrassing or uncomfortable. I couldn't concentrate on anything at the start of this session, it was only after role play that I could relax, enjoy the rest of the training and appreciate all that came before in the training.
Professional Personalised with Practice leading towards developing perfection.
A one day training that has really made an impact. Learned a lot.
With this course you can really improve your Communication skills
Uncomfortable in a good way. The training pushed me well outside my comfort zone, but did it in a safe environment where I could practise, get very direct feedback, adjust and try again. It was fast-paced, practical and genuinely impactful, with tangible tools and techniques rather than lots of theory. I could feel myself making progress very quickly during the session and came away much clearer on what works, what doesn’t and what I personally need to do differently. Challenging, enjoyable and genuinely useful. Took me 25 years to develop the bad habit but Elisa managed to start unpicking them in 2 hours. Really enjoyed it.
Great day. Sophie was excellent and the pace was just right.
Excellent practical training with a very experienced trainer. Good fun and learnt a lot
Helpful as a reminder that you’re capable and have tools at your disposal to have a positive impact on someone’s day
Very insightful, interactive and educational!
Very interactive and specific, using actual interviews based on things we're working on.