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- Practical Suggestions for Working with Anger, run by Happy
- A course for anyone experiencing or affected by anger in the workplace. During the day, we will look at the purpose that anger serves, how to identify its onset, understanding the role of physical sensation and thinking,
- Duration:
- 1 Day
- Locations:
- London

- Managing Difficult Situations on the Telephone, run by Cosensa Learning and Development
- This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a custo
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling

- Spelling and Grammar: Getting it Right, run by Happy
- This course will make people more capable and confident by showing them how to write grammatically, punctuate correctly, and effectively structure and layout letters and emails..
- Duration:
- 1 Day
- Locations:
- London

- Introduction to Emotional Intelligence, run by Happy
- This comprehensive one day programme will provide a depth of personal insight and enhance your ability to use your emotional intelligence to feel more positive and be more effective throughout your life..
- Duration:
- 1 Day
- Locations:
- London

- Introduction to Problem Solving & Decision Making, run by Chartered Insurance Institute (CII)
- This interactive course will provide insights and techniques for solving problems and making decisions.
- Duration:
- 1 Day
- Locations:
- Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Haywards Heath, Leeds, Leicester, London, Manchester, Newcastle, Norwich, York

- Critical Thinking, run by Happy
- Duration:
- 1 Day
- Locations:
- London