About Realise
Realise is a national training provider delivering apprenticeships, skills bootcamps, and adult education to more than 7,000 learners each year. With a strong reputation for learner-centred education, Realise is committed to continuous improvement and delivering quality outcomes across a highly competitive sector.
The Challenge: Unlocking the value of feedback
Collecting learner feedback was nothing new for Realise. Using Coursecheck’s platform, the organisation gathered both quantitative scores and free-text responses across its programmes. In fact, learners had submitted over 35,000 reviews in total, often rich in detail about training quality, delivery, and personal development.
But this abundance of feedback posed a challenge:
- Manual analysis wasn’t scalable. With thousands of comments coming in monthly, it was impossible to review them all consistently.
- Nuanced insights were being missed. Reports often focused on scores, which showed “what” learners thought, but not “why.”
- The feedback loop was too slow. Insights weren’t always reaching the right people quickly enough to drive timely changes.
Realise needed a scalable solution to unlock the value hidden in its learner feedback.
The Solution: Coursecheck’s AI-powered feedback analysis
To address these challenges and strengthen the impact of learner feedback across the organisation, Realise adopted Coursecheck’s new AI-driven analysis tool. It works by applying carefully designed prompts to analyse free-text learner responses submitted through Coursecheck’s platform.
Realise use it to generate structured reports that:
- Identify themes in learner sentiment.
- Separate feedback into strengths and areas for development.
- Flag notable individual comments that show personal impact.
These reports are formally integrated into Realise’s existing quality assurance framework where they’re reviewed, discussed, and used to inform:
- Continuous Improvement Plans
- Staff development
- Resource planning
- Learner onboarding
- Curriculum updates
This hybrid model ensures efficiency while maintaining professional judgment.
The Results: Measurable gains across the business
1. Time savings and efficiency
AI-driven reporting saves around 40–50 hours every two months – the equivalent of a full working week each term – time now redirected to strategic priorities.
2. Higher learner satisfaction and outcomes
- Learner satisfaction scores increased from 4.6 to 4.8 out of 5 in 18 months.
- Adult Education achievement rates rose from 82.1% to 89.4% in one year.
- Dropout rates fell, particularly in disadvantaged learner groups.
3. Stronger trainer development
By grouping comments thematically, negative feedback became less personal and easier for trainers to engage with. Trainers reported greater motivation, openness to feedback, and confidence in their teaching.
“As a trainer, I’m able to think more inclusively, create alternative resources and learning pathways, and ultimately ensure the best possible learning experience. As a result of Coursecheck feedback, teaching quality has improved, and our ratings reflect that.”
– Emily-Jayne Hennssey, Webinar Trainer, Realise
4. Inspection readiness and quality assurance
The AI-generated reports now form a cornerstone of Realise’s Ofsted preparation. They provide:
- Clear audit trails showing feedback loops from input to action.
- Evidence-based Quality Improvement Plans.
- Consistent, data-driven reporting across all business units.
5. Curriculum transformation
At the heart of this AI implementation is the amplification of learner voice. For the first time, 100% of comments are systematically analysed. Feedback that might previously have been overlooked is now captured, understood, and acted upon.
"AI feedback has been instrumental in transforming how we deliver our online webinars. This positive change is entirely driven by what learners told us through Coursecheck."
– Lindsey Yates, Curriculum Lead, Realise
Implemented actions based on AI-driven feedback analysis
Specific actions implemented as a result of issues identified from AI analysis include:
- CPD workshops for trainers on communication, engagement, and delivery.
- Curriculum redesigns for pacing and content clarity.
- New onboarding materials and FAQs to reduce confusion.
- A digital upskilling programme for trainers across business units.
- Specialist webinar trainers introduced in Early Years and Education addressing inconsistencies.
- Note-taking support resources for webinars.
- Inclusive content design to enhance learning for all.
- Quick-response interventions for negative sentiment spikes, such as 1:1s or immediate resource changes.
Conclusion
Realise’s use of AI shows what’s possible when learner voice is truly harnessed. By combining Coursecheck’s feedback platform with AI-powered analysis, Realise has transformed its quality processes, curriculum planning, and learner outcomes.
The senior leadership team at Realise has seen first-hand the impact of AI feedback analysis:
“By embracing the AI tool from Coursecheck, we've been able to rapidly analyse thousands of comments, which has significantly amplified the learner's voice within our organisation. This powerful insight has enabled our Business Units to make informed, impactful changes to our programmes and curriculum. It's rewarding to see our commitment to innovation reflected in the rise of our learner satisfaction scores from 4.6 to 4.8.”
– Gregg Scott, CEO, Realise
"With the introduction of AI-driven Coursecheck reports, we now have immediate, clear insights that were once unimaginable. This transformation has not only streamlined decision-making but also empowered us to drive continuous improvements for our learning experience. By enabling more informed decisions and measuring tangible improvements in learning outcomes, the AI tool has been pivotal in enhancing efficiencies and fostering real, lasting change in our approach to learning and development."
– Lesley Rimmington, Chief Learning Officer, Realise
Why this matters for training providers
For training organisations, the real challenge isn’t collecting feedback, it’s making sense of it at scale. Scores can give a quick health check, but the real insight lies in the written comments, which are often too time-consuming to analyse in full.
AI changes that. By turning thousands of learner comments into structured, actionable insight, it enables providers to respond faster, improve quality, and demonstrate impact in ways that would otherwise be impossible.
Want to see how AI could transform feedback in your organisation?
Start your free trial with Coursecheck today.