Its consistently clear, knowledgeable and approachable trainers are the strongest theme in attendees’ feedback. They explain complex material step by step, answer questions patiently and use humour, discussion and real-life examples to keep learning engaging and accessible. Attendees say the training refreshes knowledge, builds confidence for assessments and provides practical understanding they can apply in their roles. A small recurring theme is that some presentation slides and graphics need updating.
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Showing 721–730 of 13,627 reviews
Informative and has made me aware of different things possible to change outcomes of situations
Good refresher on conflict management for all situations where interaction with members of the public is required
Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.
Very clear and consice. Good trainer and facilities