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I found this course extremely helpful as it is very relevant to my job. My role consists with a lot of cold calling and accessing customer homes, particularly in areas I am not familiar with. The role is very customer based so it is great that I have been made aware of different scenarios/situations.
All QT’s especially customer facing should attend this course
Matt explained any problems I had in a very approachable manner
Course was very informative and gave some good tips to deal with conflict in the future. Roy was a good presenter with real experiences to draw from. It would be useful to have some material to take away and use in the future.
Great course, will really help me within my job role.