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Instructor very competent and done well with his delivery
Trainer was very thorough an explained the procedure to an understanding level
I found this course to be both interesting and informative. Leading to thinking about how I have dealt with things in the past.
Learned about the useful tips and wording to handle disgruntled customers or members of the public.
Great course, friendly tutor , good practical examples
Great atmosphere, great course and Dennis was extremely informative and is clearly extremely experienced in the trade.