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Good course. Really good trainer. Kept us all focused and learnt alot
Mark was extremely knowledgeable on the topics of customer interaction and conflict. The course is very relevant to most technicians and will be useful for a long time.
Very well presented I got a lot from this course
Very practical, he wants you to understand it and do it. Also very patient.
Course was fantastic, John was a knowledgeable and friendly trainer and helped everyone when needed, the venue was lovely, would recommend to others in the future
John absolutely great trainer excellent