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Really interesting course has made me think more be I act.
The course provided some useful tips on how to manage and de-escalate conflicts.
Trainer kept us all engaged and was really nice. Made me more comfortable with the chance of dealing with hostile individuals
Thought the trainer (Mark Winter) was very engaging and personable. The course was relevant, useful and well delivered. Overall very good course.
Chris was great look forward to all my future courses. Hopefully he brings biscuits.