Purposeful Customer Service Reviews

Lynne was great, she kept us all engaged and made sure that everyone was listened to and asked everyone their opinion! She was so friendly which made us all more connected as well!

Great training. Facilitator did a great job in steering the conversation and ensuring the training objectives were met

Engaging training session, insightful and would recommend to anyone who hasn’t been.

I found the course really interactive engaging overall really good. Useful to get a different perceptive, seeing the other side, open ended questions, written communication - structure and response.

Very interesting

Really engaging trainer.

The course was great by means of giving us the tools to think for ourselves to provide much better customer service. Lots and lots of food for thought to take into our every day jobs.

Felt the morning session lacked focus a little, the group was not as bought in.the listening section was fantastic and the pm much stronger for me in terms of content.trainer was enthusiastic and knowledgeable

Was very interesting and well presented/delivered.

Very interesting course, enjoyed it, will help me in the future.