Showing 1–10 of 12 reviews (5 star)
Course was superbly delivered. Use of actors was brilliant as it helped both identify personal challenges in dealing with difficult conversations and different personalities while at the same time practice different approaches. Materials provided were simple and practical, something I will be able to use at work.
Really enjoyable day. The role play was very useful and helpful to understand workplace situations.
Great pace and great depth of knowledge and experiences. Looking forward to future sessions.
Really interesting and Laurell really knows her stuff on this topic.
Found it really useful to gain understanding/practice different communications techniques and considerations.
Leaned more towards negotiation side more than influence, but all points answered