Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 291–300 of 626 reviews
Very understandable presentation and information
Informative course gave me a greater understanding of mental health issues and how to identify and help people with mental health issues
Decent trainer with good experiences to share
Really useful and relevant course for my role.