Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 211–220 of 626 reviews
Honestly Mike was amazing! Best instructor I've came across in all the 8 years I've been here. Made the course fun and enjoyable!!
Good course and good knowledge what to do in conflict situations
Thank you for the interactive and interesting session
Good course and reminder of triggers and behaviours
Great course learnt a lot from seeing other prospective
Enjoyed the course, found it very useful. Thank you