Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 151–160 of 589 reviews (5 star)
Great subject knowledge from the trainer kept the course flowing well
Mike was very helpful helping us understand how to de escalate serious situations and has been very helpful to me
Best course I’ve done, trainer is fun and well experienced
Very interesting instructor, easy to listen to and interact with.