Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 121–130 of 626 reviews
Mike was great. Really engaging and dynamic trainer. Lots of info and examples.
Very informative and kept the whole room engaged at all times. Also very approachable and kind.
Mike was a great instructor, kept it interesting and relevant
Give a great understanding of what to look for when in public.
Interesting and informative course and very good funny trainer
Mike was really good. Kept us all interested in the course. Well presented