Dealing with Difficult People Reviews

Course is good for new managers and client facing and people mgt roles to strengthen their skills and knowledge.

Good

Paul was very friendly and I learnt about group facilitation itself from him The content of the course (Difficult conversations) was interactive and reflective

Useful. But perhaps not specifically intended for the special needs of our guests.

Great trainer, good aura, engaging and informative, good use of interactive elements with the group.

A good exercise for getting a greater understanding of what my colleagues experiences are

A really engaging and challenging course. I feel like it was really useful (and hard) to spend a day thinking and talking about this stuff and practising different techniques to approach.

Came with an open mind, all new information to me. Can definitely take something positive away.

Thank you!

Thank you!