The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
Generated from recent reviews; may not reflect every review
Showing 61–70 of 145 reviews (5 star)
Brilliant course, brilliant trainer. Would highly recommend to anyone else looking to do the highways conflict resolution course.
Good course , raise your awareness and give you ideas of different scenarios and what to watch out for
Good awareness of potential conflict. Helped cement things already aware ok.
Mike is a class man, knows a lot and very informative about conflicts resolution! Very engaging and flows very well