Handling Difficult Situations Reviews

The session is simple, detailed and interactive

It was incredible, I really enjoyed it! and will be pushing for more staff to do it. To help them understand how to manage themselves and to how they are managed during situations.

Enjoyed this course, informative with good group interaction

Been a pleasure throughout the course I've refreshed up on different takes of communication and difficult situations enjoyed the group participants.

Andrea was good, knowledgeable and friendly. Unfortunately I didn't feel I was given as many tools as I would've liked. Maybe some group scenarios to go through in the correct and incorrect way of dealing with them.

Really Good

Great course would definitely recommend

Great informative course, good interaction, Andrea very generous with information

Very informative. Goid group

Very good indeed