Rachel delivered the course with clarity, professionalism, and a strong command of the subject matter. Her approach made what could’ve been a dry compliance session genuinely engaging. She encouraged participation, answered questions thoroughly, and ensured everyone left with a clear understanding of both the practical and safety protocols expected on-site. The pace was well-judged—fast enough to keep momentum, but patient when concepts needed further explanation. The use of real-world examples helped bridge the gap between theory and on-site application. Overall, Rachel created a focused learning environment and represented Thames Water’s standards well. Would highly recommend her sessions for any teams needing clear, actionable training.

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[ Inappropriate review ]

Tim H, 24 Apr 2025