ioda is a UK-based training and consultancy organisation with nearly 30 years of experience in delivering high-impact learning and development solutions. Our expertise spans Leadership & Management Development, Equality, Diversity & Inclusion, Coaching, and People Development.
We collaborate closely with clients across the public, private, and third sectors, helping them build confident, capable, and inclusive workforces through carefully crafted apprenticeship solutions and bespoke development programmes. Our reach also extends internationally, having delivered UK Government and UN-funded initiatives that drive meaningful change on a global scale.
Now proudly part of the Apprentify Group, specialists in Data and Tech Apprenticeships, we combine our people-focused approach with cutting-edge digital expertise to offer a broader, future-ready learning experience.
Goal
Initially, we wanted a more professional and efficient way to collect learner feedback, replacing time-consuming paper forms. Over time, our use of Coursecheck has evolved to play a pivotal role in our approach to quality assurance, trainer performance management, continuous improvement, and compliance.
Results
Coursecheck is central to how we listen, improve, and demonstrate impact at ioda. It gives us a direct route back to learners and valuable insight into every aspect of training delivery.
- Real-time insight and responsiveness: Daily summary emails keep us close to delivery, helping us spot issues and respond immediately to learner comments.
- Time saving and efficiency: AI summaries deliver instant, detailed analysis for programme review and client reporting, dramatically reducing manual collation time and freeing us to focus on learner-focused enhancements.
- Continuous improvement: By analysing feedback themes and immediate suggestions, Coursecheck forms part of our business improvement model, helping us modernise programmes and act quickly on insights.
- Trainer performance: Feedback is used in performance reviews to celebrate success, identify development needs, and give trainers a real-time view of how they are performing across all programmes.
- Quality and business performance: The data supports quality assurance, evidence for Ofsted and ESFA, and has contributed to consistently high distinction rates and improved quality achievement rates in recent years.
- Winning new business: Live reviews are displayed on our website and used in bids and pitches to demonstrate impact, authenticity, and the value of our programmes.
Coursecheck has completely transformed how we manage learner feedback. It saves us huge amounts of time, gives us deep insight, and enables us to be more responsive to our learners and clients. More than anything, it feels like a genuinely supportive partnership. Coursecheck is easy to use, cost effective, and helps us deliver the best possible learning experience.
Lisa Reynolds, Managing Director
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