Tim was very engaging and made the course fun and entertaining. the way he understood everyone's needs and objectives was very impressive. i felt confident and at ease in telling him what i need to improve. how he got to the bottom of our problems and the solutions he found to them were very impressive. Tim made me realise that i could combat my objections with ease if i take a step back and think about them. overall nice guy and very good trainer.
I enjoyed the day with Grainne and Fiona and found them to be engaging trainers, and could relate well to our business. I think day 2 sounds as though it may be more useful to myself personally, but I did take a lot from Day 1, including producing more structured QBP's , the importance of vision, Ansoff's Matric, BD planning and understanding my personal values.
The only reason I did not rate 5 starts for all questions is because the morning session was broken up with activities and the afternoon was purely talking/tuition in the same room. Despite the course content being good it was a little hard to stay on form all afternoon. I really appreciated how the content had been tailored to the objectives of our group, I feel my requests had been properly addressed. This did mean a lot of the material in the hand out was not addressed and we felt me missed out a little because it looked so good! I appreciate there wasn't time for everything however.
Grannia was a fantastic trainer - really engaging and quick to draw on personal experience - which I found very relate-able. I thought the morning of the course more valuable than the afternoon. I picked up some good specific action points based around DM and candidate call numbers, gate keepers etc, that I have instantly implemented into my weekly plans. The afternoon was interesting and I found it useful to look at industry standards and big biller rations etc - however I found there was a lot focused around general process which I think we knew quite a lot of already. That part seemed a little more basic. Overall I picked up some really good action points but I think the course could have cut out some sections and maybe be slightly condensed. A half day course I think would probably have been more beneficial.