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AKD Solutions Reviews

helen b, 24 Feb 2020

very useful thought provoking and innovative course

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Hazel G, 18 Feb 2020

I understand that the focus on people's experience was valuable, but as a new manager who hasn't dealt with a complaint before I wanted a guide to what I need to do. This was briefly covered in 5 min a the end but I was left feeling unclear.

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Elizabeth H, 14 Feb 2020

A really informative session. Akin really was inspirational in how he delivered the course. I would really love him to do this session again for staff that I manage. How a staff member can place themselves with issues around a complaint and how they can feel when managing frontline staff and customers.

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Gertrude W, 11 Feb 2020

excellent session done without power point. excellent subject knowledge and useful examples

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Stuart M, 10 Feb 2020

Excellent course and very informative. The training was presented very well.

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Sarah G, 10 Feb 2020

Very useful course.

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Lisa M, 10 Feb 2020

a brilliant training session and I will be recommending this to my colleagues

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khalid a, 10 Feb 2020

Good course but too much time spent on role playing and not enough time to answer any questions and updating on procedures and legislations etc

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Barbara C, 10 Feb 2020

A good refresher and it was helpful to discuss the whole complaints experience and timelines

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Rebecca M, 24 Oct 2019

A great session that the delegates enjoyed, Melissa and Alison were good at keeping the groups on track.

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