AKD Solutions Reviews

Fabulous

This is the 3rd time I have attended this course. The course has helped me grow more each time. Its great I can still get something from this over and over again.

I thought the trainer was really good and liked the fact that there wasn't reams of handouts, but that learning was done interactively throughout the course.

I really enjoyed it, I learnt good tips of dealing with complaints and enjoyed that the trainer often did drawings to explain what she was talking about which I find keeps the training course much more interesting rather than someone just talking at you.

I had Julia and she was fabulous, I was nervous and after this course, I felt more confident and happy to talk to the group. Julia made us all feel relaxed and was very friendly. I would love to be part of any future courses.

There was some debate about the letter contents we had to write. My Manager went to the morning session, I went to the afternoon session. I am not sure if we both agreed on the right way to devise a response to a complaints letter (this will be revealed shortly).

Very well presented and interactive was very useful in practical guidance on responding to complaints excellent session

Very good, some very good ideas was given with regards to writing complaint letters

I am just awaiting the handouts to be emailed

The workshop was excellent in spite of the venue which was not the fault of AKD.