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Adam N, 06 Dec 2021

I think the way the course is delivered is great and the tutor is very enthusiastic but I do think some of the things we are going over are either very basic or they are things that we can't really control. I hope that what we are learning does come into our job role and we can practically apply it.

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Jasmine J, 30 Mar 2021

Even though the ladies were lovely, I just feel like there was a lot of time wasted. I feel like I learnt more when I spoke to one of the guys in the breakout room. We spent roughly 10 mins watching a film, 5 mins on a break, 15 mins in breakout room, 10 mins talking about what we want to learn. This is overall 40 mins out of a two hour and 30 min sessions not learning. The girls even said "we dont have time today to teach you about..." and I feel like we could have if we just got on with the session. When they showed us the Conflict escalation model, they used the example of a couple getting into a fight, why not use the example of an employee and customers getting into a disagreement? I feel like it could have been more to the point. Thank you for having us and I think some of the information was valuable but it could have been summarised quicker and meant a lot more information shared. Maybe skip the irrelevant Disney video too.

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SAMMY B, 17 Mar 2021

GOOD KNOWLEDGE FROM THE TUTOR

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Kelly F, 08 Mar 2021

Non of the workbooks are in order. Many questions in the workbooks have not been covered by the Zoom sessions. I checked with the other learners on my course for help and all agreed this wasn't covered. Most things covered in this course is taught to us via great training or I have already covered in my level 3 NVQ, Although it is good to refresh your memory we are already trained by Sodexo.

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