Full Cost Reviews

Very informative good mix of feedback, conversation and slides

Very interesting and informative, not sure I will be included in budgets though at my level, only a supervisor.

Thanks, good to refocus on the impacts as a manager we have on the customer

Very enjoyable and interactive

Very good day overall. Thanks

Very good session, Pat was really engaging and covered a lot of areas

Useful training session

Really useful, kept it interactive and very supportive.

Good course, very enjoyable and informative. Just a shame that we couldn't have a face to face meeting

Some of the content over laps with some other courses the EA runs but as a package it was very good. The EA has a compulsory training module on biases so this was familiar. It included tips and tricks that i can use immediately as well as other tactics that may need some practise to use effectively. So over all i will listen more and react less !