Highways Conflict Resolution Training Course

Description

Group Size: Maximum of 10 Learners


Who Should Attend?

This course is suitable for everyone working within the Highways industry. It provides the most effective
techniques and strategies for handling and resolving conflict in the workplace and including a Highways
environment.

What you will learn

Course Aims:

The course aims to provide learners with an awareness, effective techniques and strategies for handling and
resolving conflict in the workplace.

Course Objectives:

Learners will complete cover the following objectives:

  • Introduction to Conflict Resolution
  • The Law
  • Weapons Display and Discussion
  • Reporting Techniques and Procedures
  • Recognition of Trigger Factors
  • Challenging behavior and Violence
  • Build-up of aggression and violence
  • Communication between people
  • De-escalation Techniques
  • Attitude Reflection
  • Scenario Based Training

Further information

Up To Speed Training & Assessment
Provider:
Up To Speed Training & Assessment
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Birmingham,, Brentwood, Doncaster, Leigh

Contact Information

Up To Speed Training & Assessment

411 Long Acre
Nechells
Birmingham
B7 5JX

Credentials

Locations