Total Quality Management – Advanced Organisational Introduction

Description

Target audience:

  • Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
  • Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
  • Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
  • Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
  • Industrialists
  • Management consultants

What you will learn

Upon completion of this course, you will be able to understand:

  • Change and continuous improvement.
  • How the improvement process is triggered.
  • A range of approaches which can be followed in the introduction of TQM.
  • The structure of a framework to assist with the introduction of TQM.
  • Six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.
  • Some of the typical problems in sustaining TQM.
  • An audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.

Further information

London Business Training & Consulting (LBTC)
Provider:
London Business Training & Consulting (LBTC)
Duration:
3 Days
Price:
£1,575 (ex VAT)
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London Kings Cross, AVANI Hotel

Contact Information

London Business Training & Consulting (LBTC)

SEVEN PANCRAS SQUARE
7 King's Boulevard
London
N1C 4AG

Credentials