- Chief operations officers
- Operations directors and managers
- Heads of departments
- Senior operations executives, officers and staff
- Those who wish to learn how to design an operation’s resources and processes.
- Those who wish to learn how to plan and control the delivery of the operations process.
What you will learn
Upon completion of this course, you will be able to understand:
-> Various types of process, and how these ‘building blocks’ of operations are designed.
-> How different ways of arranging physical facilities affect the nature of flow through the operation.
-> How the effectiveness of operations is influenced by the fast-moving development in process technology.
-> The elements of human resource management that are traditionally seen as being directly within the sphere of operations management.
-> How operations organise the delivering of their products and services on an ongoing basis so that customers’ demands are satisfied.
-> How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
-> How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.
-> How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.
-> How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.
-> Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.