Description
This programme develops human-centred change managers with the behaviours, skills, and structured frameworks needed to lead transformation effectively. Through a blend of personal development, communication mastery, stakeholder engagement, and practical implementation tools, participants learn to influence without authority, navigate emotional and cultural responses to change, and deliver sustainable improvements. Combining behavioural models with proven methodologies, such as Kotter, Lewin, McKinsey 7-S, ADKAR, SCARF, Edmondson and Bridges the course equips learners to plan, execute, and embed change across people, processes, and technology with clarity, confidence, and empathy.
What you will learn
- Define key terminology, models, and frameworks related to strategic and tactical change management.
- Explain the impact of organizational change on people, processes, and systems, including the causes of inaction and interference.
- Demonstrate techniques to secure stakeholder buy-in and enhance engagement across different organisational levels.
- Utilise project management tools to plan, schedule, and execute a structured change initiative.
- Differentiate between various resistance behaviours and analyse their underlying causes to determine appropriate mitigation strategies.
- Appraise current organisational culture and processes to identify specific, high-impact opportunities for transformation.
- Formulate a communication and action plan to drive, embed, and sustain change within the organisation
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