What you will learn
By the end of the course, delegates will:
- Recognise a wide range of situations and circumstances that can lead to vulnerability and the impact these have on individuals
- Understand the risk of causing harm to customers when products and services fail to meet their needs
- Be familiar with inclusive product design principles and points to consider in the design process
- Understand the importance of user testing and continuous Improvement
- Practical actions to prioritise in the next 90 days
Recent reviews
I enjoyed the session and thought Helen created a very inclusive and open environment. The conversations and different perspectives from across the business were particularly valuable, and there were some really useful techniques that I can take away and would like to build into some of the audit work we’re…I enjoyed the session and thought Helen created a very inclusive and open environment. The conversations and different perspectives from across the business were particularly valuable, and there were some really useful techniques that I can take away and would like to build into some of the audit work we’re doing. Naturally, not every aspect will feel applicable to everyone, but I wouldn’t expect it to given how different we all are. I actually thought the session managed that really well, as there was still a clear way to follow, reflect and take something personally relevant from it. I definitely came away with things I want to put into practice and develop further.Read more