Description
Emotional intelligence is one of the most powerful skills for thriving at work. This course helps individuals understand their emotions, navigate challenges with confidence and communicate in a way that builds stronger relationships. Through practical tools and relatable scenarios, participants learn how to stay centred under pressure, work more effectively with others and bring greater self-awareness to everyday interactions.
Whether you’re collaborating in teams, managing clients or wanting to show up with more clarity and confidence, this course strengthens the human skills that make work feel easier, more connected and more productive.
What you will learn
By the end of the course, participants will be able to:
- Recognise and understand their emotional triggers and how these impact behaviour and decision-making at work.
- Use practical strategies for self-management to stay calm, focused and constructive in challenging situations.
- Improve social awareness by reading cues, perspectives and communication styles in others.
- Communicate with greater empathy and clarity, especially during feedback, collaboration or conflict.
- Build stronger working relationships through trust, respect and thoughtful connection.
- Apply emotional intelligence tools to enhance teamwork, customer interactions and day-to-day communication.
- Create healthier work habits that support wellbeing, resilience and sustained performance.
Email