Description
Recent reports have highlighted the need for doctors (and others) working in healthcare to focus fully on putting the patient first.
This workshop focuses on the key skills and competencies which will enable any individual to ensure this happens. Covering a range of elements including, what constitutes good service, to managing expectations of patients through effective communication.
The workshop is highly interactive and participative.
What you will learn
By the end of this programme, the delegate can:
Define 5 issues that patients may highlight with their care
Determine three differentiators between ‘customers’ and patients
Identify 5 benefits of being patient-focused
List 5 moments of truth in a patient consultation
Name the three elements of the Triad for creating rapport
Recognise different patient personalities and respond accordingly
Use practical influencing techniques within time-limited appointments
Define three ways to "keep your cool".
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