Description
This one-day programme will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships both within your own team and inter-departmentally by learning how to analyse situations and consciously select and use productive communication strategies.
What you will learn
- Discuss what a team is and why we need them
- Explore different models for team performance
- Appreciate team interdependency
- Understand what makes teams dysfunctional/effective
- Learn how to establish a cohesive team
- Identify who your internal customers are and what they need from you
- Establish why poor internal customer care happens
- Look at techniques to work with colleagues professionally
- Understand the role of non-verbal communication
By the end of this course delegates will have the skills to:
- Understand the role of team leaders and the behaviours necessary to encourage empowerment and instil belief
- Improve teamwork and relationships with other members of the team
- Explore the methods available for reviewing and measuring team performance
- Understand group dynamics
- Employ good communication techniques
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