Description
Our Conflict Resolution workshop focuses on the mechanisms at play in difficult situations and provides opportunities to explore personal experiences, as well as learn and practice behaviours that support early intervention and positive outcomes in conflict scenarios. Participants will explore common responses to conflict, collaborative communication skills, and how to manage challenging behaviours and difficult conversations.
What you will learn
- Explore the nature of conflict and it’s causes
- Identify personal physiological response to conflict
- Examine the connection between intent and impact in difficult situations
- Explore common conflict response styles
- Identify a preferred conflict response style
- Learn the fundamentals of collaborative communication
- Explore and practice interest-based negotiation
- Learn how to change perspectives in conflict scenarios
- Learn how to respond to common challenging behaviours
- Become empowered to engage in conflict actively and confidently.
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