Description
The ability to influence others is an essential workplace skill. This workshop introduces participants to a range of strategies that aim to exert more influence in day-to-day interactions with stakeholders, clients and team members. Strategies such as building rapid rapport, creating a persuasive message, communicating assertively and managing emotions are explored fully with an emphasis on applying these skills to relevant situations. This course is essential for anyone looking to leverage greater influence and achieve more positive outcomes within any type of workplace interaction
What you will learn
- Differentiate between project management and change management
- Discuss the reasons why people typically resist change
- Describe the J-curve of team change and determine techniques for reducing the team performance drop
- Explain the 3 key stages of the change management process
- Produce a change implementation plan
- Describe how to remove typical barriers to change
- Identify learning support options for team members experiencing change
- List the key elements of a compelling change message that will engage team members and motivate buy-in
- Determine the most beneficial way to utilise change agents
- Manage the application of a change implementation plan
- Recall change metrics that can be used to monitor and measure change
- Determine the best communication strategies when implementing change
- Practice applying change coaching to a resistant team member
- Discuss strategies that will sustain momentum after a change has been implemented
- Apply change management tools and templates to a relevant workplace change project.
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