Description
Focused on understanding, capacity and building confidence, this essential and comprehensive training, delivered by accredited trainers, is designed to reduce the risks and outcomes of challenging behaviour, violence and aggression.
Through theory and skills rehearsal, to effectively recognise, mitigate and manage violence and aggression. Course content has been developed in line with the GSA (General Services Association).
Because of the physical nature of this course we cannot accept pregnant women on this course. Postnatal learners should seek advice from their GP before attending. All candidates complete a health declaration before the course starts and must wear suitable clothing, such as tracksuits, t-shirts, exercise clothing and trainers.
What you will learn
- Health and safety context and requirements
- Legal and ethical requirements and considerations
- Increasing awareness and confidence of personal safety
- Common causes of conflict
- Strategies for prevention of physical and verbal aggression
- Recognising and managing triggers and behaviours
- Recognising and understanding escalation factors and assault cycle
- Multi-situational communication skills
- Intervention requirements and techniques
- Breakaway techniques
- De-escalation strategies and techniques
- Understanding safe holding and restraint
- Post incident management and review.
0800 112 3205
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