Description
The Communications and Handling Difficult Conversations training course is a 1-day professional development workshop designed to help individuals communicate with clarity, confidence, and empathy in challenging situations. Participants will learn how to manage emotions, deliver difficult messages, and resolve conflict constructively. This practical course includes real-world scenarios, role-play, and proven communication frameworks to build trust and reduce tension. Ideal for managers, team leaders, and customer-facing professionals, this course equips attendees with the tools to navigate sensitive conversations and maintain positive working relationships.
What you will learn
Learning Objectives
- Understand the principles of effective communication in high-pressure situations.
- Manage emotional responses to stay calm and focused during difficult conversations.
- Use assertive communication techniques to express concerns clearly and respectfully.
- Apply conflict resolution strategies to de-escalate and resolve issues constructively.
- Build confidence and empathy to maintain trust and professionalism in tough discussions
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