Business:
PTT provides a wide range of City and Guilds, EAL and bespoke electrical courses to individuals and businesses.
Goal:
Customer Satisfaction is one of the key performance indicators for ISO9001 Quality Management Accreditation and PTT needed a clean and simple way to report this.
Results:
- Coursecheck does all the hard work for us and it is a simple matter of showing the reports to the ISO9001 Auditor.
- Our 865 reviews help give potential students the confidence to book.
- We have received training enquiries via the Coursecheck website.
- Students like having the opportunity to comment.
- When we occasionally receive negative feedback, it gives us the opportunity to make improvements which otherwise we might not be aware of.
Coursecheck provides us with a clean and easy way of monitoring our student satisfaction; and it's a confidence-booster for new students who are looking to book with us.
Abby Fermont, Office Manager