Customer story: Proactive Technical Training (PTT)

PTT provides a wide range of City and Guilds, EAL and bespoke electrical courses to individuals and businesses.

Goal:

Customer Satisfaction is one of the key performance indicators for ISO9001 Quality Management Accreditation and PTT needed a clean and simple way to report this. 

Results:

  • Coursecheck does all the hard work for us and it is a simple matter of showing the reports to the ISO9001 Auditor
  • Our 865 reviews help give potential students the confidence to book
  • We have received training enquiries via the Coursecheck website
  • Students like having the opportunity to comment
  • When we occasionally receive negative feedback, it gives us the opportunity to make improvements which otherwise we might not be aware of
Coursecheck provides us with a clean and easy way of monitoring our student satisfaction; and it's a confidence-booster for new students who are looking to book with us.

Abby Fermont, Office Manager

See for yourself how quick and simple it is to harness the power of your feedback